Accessing information about VSO

Accessing information about VSO

The following guidance is in accordance with the VSO Open Information Policy statement.

What information does VSO publish and in what media?

A large amount of information is published on our website, whether in our main site, or on our country-specific websites. In addition, we also publish detailed financial information quarterly in arrears under the International Aid Transparency Initiative.

International Aid Transparency Initiative

VSO is committed to publishing detailed financial information each quarter in compliance with the International Aid Transparency Initiative (IATI). Full details of the aims and formation of IATI can be found at the IATI website.

VSO began publishing financial data to the IATI Registry in 2012 in line with IATI Standards. We will continue to work to make data as transparent and user-friendly as possible. Raw data on VSO income and expenditure can be accessed on the IATI Registry.

The VSO data set provides detailed information on income and expenditure in each VSO country office plus the International Citizen Service and other VSO International functions. Data is presented in standard IATI headings and is designed to allow comparability across the sector. VSO will work towards also presenting our IATI data in an easy access format.

Where can I find information about VSO, volunteering with VSO or supporting VSO's work?

For general enquiries about VSO, volunteering with VSO or supporting our work, please contact the Supporter Care team at, +44 (0) 20 8780 7500 or Supporter Care team, VSO, 100 London Road, Kingston upon Thames, KT2 6QJ.

How can I make a request for other information?

If you have a request for specific information that cannot be answered by our Supporter Care team please send your request in writing or Company Secretary, VSO, 100 London Road, Kingston upon Thames, KT2 6QJ.

We endeavour to respond promptly. All requests made to the Company Secretary will be responded to within 40 working days, unless there is a compelling reason why this is not practical.

Using disclosed information

The information that VSO discloses under the Open Information Policy can only be used for non-commercial teaching or campaigning. The information cannot be:

  1. Re-sold in whole or in part for any reason; or

  2. Reproduced without the written permission of VSO, in which case we must be fully acknowledged.

If you would like to use the information for any other purposes, please contact or Company Secretary, VSO, 100 London Road, Kingston upon Thames, KT2 6QJ to discuss it with us.

Language and translation

This Open Information Policy applies primarily to information requests in the English language addressed to VSO offices in the United Kingdom. Our country offices will often respond to relevant requests for information, but time and resource constraints will not always make it practical to respond, whether providing information or giving reasons for not disclosing. Most information is published in the English language.

Under what circumstances might VSO decline disclosure?

Find out why VSO might decline disclosure on the disclosure restrictions page.